User Experience (UX) Designer

Job Title: User Experience (UX) Designer
Contract Type: Permanent
Location: London
Salary: Up to £50000 per annum
Reference: 06030-0011705652_1613322572
Contact Name: Shelley Crane
Contact Email:
Job Published: February 14, 2021 17:09

Job Description

Digital Optimisation Manager/UX Designer - Hospitality - London - £50k

Are you a UX Designer with experience within digital optimisation? Do you want to work for a growing hospitality brand that is going from strength to strength?

Robert Half are currently looking for a passionate UX Designer or Digital Optimisation Manager to join an ambitious business who are looking to become the world's best-managed hospitality company, delivering the best guest-centred experience in the industry. Their desire to delight guests underpins everything they do and gives them a unique position in the industry.

Digital Optimisation Manager role is to manage and drive the user experience across the digital customer journey, driving conversion and building engagement through all direct channels. This role liaises directly with agencies to support the marketing plan activities and development of the branded websites and other direct channels.

UX Designer Job Responsibilities:

  • Strategy & Planning
    • Design and implement digital optimisation strategies
    • Ensuring ever-evolving improvements in the user experience
    • Create and drive website improvement roadmap, including testing and reviews
  • User Experience Management
    • Manage the conversion, experience and analytics tools and related agencies
    • Manage and co-ordinate testing and website iterations
    • Manage day to day issues of website issues related to the user experience
  • Stakeholder Management
    • Day to day central contact for internal and external stakeholders
    • Align with Digital Team on a projects and priorities
    • Manage technical roadmap with partners
  • Agency Management
    • Weekly status call with agency partners, agreeing immediate and mid-term actions
    • Provide insight and direction to agency network
    • Communicate website improvements and activity
  • Analysis & Reporting
    • Data integration and reporting
    • Web performance monitoring and analysis
    • Insight development

Personal Specifications:

  • Attention to detail, organised and methodical
  • Team player
  • Proactive
  • Customer focused

Professional Specifications:

  • Experience of delivering UX improvement plans and roadmaps
  • Creatively translate strategy and insight into improved user experiences
  • Excellent command of the English language both written and verbal is essential
  • Results orientated with analytical, commercial acumen
  • Agency management experience

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: notice.