Team Leader - Claims Department

Job Title: Team Leader - Claims Department
Contract Type: Permanent
Location: Prescot
Salary: £25k - 30k per year
Start Date: ASAP
Reference: PCL/PCSS Team Leader
Contact Name: .
Contact Email:
Job Published: October 29, 2019 09:28

Job Description

The Company 

With our team expanding rapidly we have an opportunity for a dynamic, forward thinking team leader with a desire to learn new areas of law and to help lead a team to success.  As a team leader within Pure Claims you need to be dedicated, motivated with a desire to deliver.  You will report to the Operations Manager and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support.  You will provide a professional and informative primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service.

Main tasks and responsibilities:

  • Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis
  • Prioritising workloads to ensure targets are delivered
  • Managing system and process changes effectively
  • KPI reporting and key task management
  • Providing input into system and process improvements
  • Confident day to day decision maker
  • Advising as required on cases to clients, other departments and relevant third parties
  • Training and staff development including conducting one to one’s and appraisals

Education and Experience:

  • Proven experience as a leader essential
  • Well versed in team leader responsibilities
  • Experience of people management
  • Knowledge of Proclaim (Desirable)
  • Excel literate to a good standard
  • Experience of providing and analysing data

 Key Competencies:

  • Excellent customer service skills
  • Strong organisational and planning skills
  • A practical and flexible approach to work
  • Good general IT skills
  • Time management skills
  • Ability to use initiative and solve problems
  • Ability to build good working relationships with colleagues and other Team Leaders


  • Basic Salary Competitive
  • 25 days holidays per year plus bank holidays
  • Birthday off
  •  “Me Time”
  • Pension
  • Employee Assistance Programme