Senior Manager Supporter Journey

Job Title: Senior Manager Supporter Journey
Contract Type: Permanent
Location: London
Salary: £39000 - £45000 per annum
Reference: 15630134
Job Published: March 13, 2018 00:00

Job Description

Are you an expert in customer or supporter journey planning, strategy and delivery? Do you have experience of implementing new ways of working across large organisations? Then read on!

Senior Manager Supporter Journey-£39,000-£45,000-London

Our client is a national charity that has been helping children and young people in this country for over 130 years. They run local services that support children when they are at their most vulnerable and in desperate need of help.

They are looking for an expert in customer or supporter journey planning, strategy and delivery to join their Supporter Experience Team to lead and embed a new supporter journey framework that increases Lifetime Value by improving engagement levels and driving up supporter satisfaction. This is a new role so there is a lot of scope for you to influence the future direction of the organisation . You will provide strategic support to teams by providing a framework that delivers planning aids for the development of new supporter journeys using existing data and commissioned insight.

The successful candidate will have:
- A demonstrable track record of managing customer or supporter journey mapping projects
- Experience of supporter life time value and database segmentation strategies
- A track record of delivering successful audience-focussed programmes across a broad mix of channels and techniques
- Demonstrable experience of commissioning and conducting both qual and quant research
- Excellent insight and analysis skills
- New proposition development
- Budget, stakeholder and project management skills

If this sounds like you, please apply online today. The closing date is 22nd March.

Senior Manager Supporter Journey-£39,000-£45,000-London

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