Senior Digital Insight Analyst - eCommerce

Job Title: Senior Digital Insight Analyst - eCommerce
Contract Type: Permanent
Location: London
Salary: £50,000 - £60,000 + Company Benefits Package
Reference: 13112
Contact Name: Team RR
Contact Email:
Job Published: November 13, 2019 11:04

Job Description

Ready to get inside online customer behaviour for some of the biggest brands in the UK, including the likes of GAME, Halfords, Sainsbury’s, Selfridges, Specialized and Ted Baker?

Excellent career-development opportunity to join an industry-leading Data Intelligence team of a global leading eCommerce consultancy that powers over £1 Billion of online retail spend per annum. If you have advanced practical knowledge of Google Analytics for enterprise level eCommerce sites we’d love to talk.

Senior Digital Insight Analyst - Data Intelligence for Leading eCom Brands | Global eCommerce Consultancy
London, Kings Cross 2 Days / Watford 3 Days | £50,000 - £60,000 + Company Benefits Package inc (Bonus, Medical, Life Cover, Rewards, Share Options, 25 Days Holidays & More)

Who we are:

We are a global eCommerce consultancy that applies strategy, technical know-how and outstanding design to make a big impact through eCommerce.
How? By creating outstanding eCommerce platforms and inspired shopper journeys. It’s why we work with some of the most exciting brands around such as GAME, Halfords, Sainsbury’s, Selfridges and Ted Baker.

Tell me more! We’re an inclusive group of more than 1500 globally with 550 thinkers and doers based in the UK. Our reputation is based on having the best in the business – people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.

With new, state-of-the-art offices in Watford, and two other agency offices in London, we’ve got 20 locations mapped across Europe, North America and Asia.

The Senior Digital Insight Analyst Role:

With ambitious plans for 2020 and beyond, our Data Intelligence team are currently looking for an experienced Senior Digital Insight Analyst to work on some of our largest projects. Reporting to the Head of Data Intelligence, you will be responsible for analysing digital behaviour in order to provide rich, actionable insight and recommendations to our clients. This is more than just an insight role; it’s an opportunity to help shape the digital strategies of the world’s leading brands and retailers!

You will be responsible for:

+ Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this)
+ Establishing detailed reporting and visualisations that help our clients understand the performance of their digital channels
+ Using measurement tools to analyse visitor behaviour in detail, across a wide range of digital properties (websites, mobile applications, instore devices)
+ Creating detailed insight reports that cover key findings and recommendations
+ Presenting your findings to a senior-level client audience and helping them understand what it means for their business+
+ Working with our internal UX and design teams to inform the creation of new websites and apps
+ Answering client queries and running training sessions with them

About You:

Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!

You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations. When our clients win – we win!

The techy bit….we need you to be really great at:

+ At least 2 years’ experience working as an insight/data analyst, ideally in an ecommerce setting (client or agency)
+ Advanced practical knowledge of Google Analytics, ideally including its Enhanced Ecommerce functionality
+ A proven track record of delivering large insight projects for leading B2C organisations
+ Numerically adept in using Excel (or similar) to analyse data
+ Highly proficient in Microsoft Word and PowerPoint
+ Previous experience supporting junior team members
+ Extensive experience working with senior client stakeholders
+ Effective time management and multitasking abilities

If you know some of this even better!

+ Practical knowledge of visualisation tools such as Google Data Studio, Tableau and Qlikview (or proficiency in using R or Python packages for relevant visualisation).
+ Experience working with any of the following tools is a bonus: Adobe Analytics, Google Tag Manager, SessionCam, Decibel Insight, ContentSquare, Optimizely, Monetate, Qubit, HotJar, CrazyEgg

Your Background / Previous Roles May Include:

Digital Analyst, Web Data Analyst, eCommerce Data Analyst, Google Analytics Analyst, Web Analytics Executive, Web Optimisation Executive, Web Analytics Specialist, Digital Analytics Executive, Google Analytics Executive, CRO Analyst, Conversion Rate Optimisation Analyst, Web Analytics Manager, Customer Analytics Analyst, Customer Insights Data Analyst, Analytics Implementation Architect, Analytics Manager

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.