Senior CRM Manager

Job Title: Senior CRM Manager
Contract Type: Permanent
Location: Bishop's Stortford, Hertfordshire
Salary: £50000 - £55000 per annum
Reference: CHW10763_1570192549
Contact Name: Recruitment Team
Contact Email:
Job Published: October 04, 2019 13:35

Job Description

Senior CRM Manager, Bishop's Stortford -

Our rapidly growing and industry leading client is currently looking to add to their team with this exciting, new vacancy for a Senior CRM Manager, based in their offices on the Hertfordshire/Essex border.

With responsibility for a sizeable team and tasked to drive the customer retention and loyalty strategies for the business, you will have at least 2 years' experience working at manager level and have proven experience managing at least 2-3 direct reports.

This philanthropic and inspirational business have built a fantastic community around their brand which sets them apart from their competitors in a growing market.

Day to day, you could be…

  • Developing, driving and overseeing the customer retention and loyalty strategies, aiming to increase levels of interactivity and engagement with the brand and, ultimately, improving sales performance
  • Managing the email marketing strategy for the business, working with members on your team to develop engaging and exciting email marketing campaigns
  • Managing the email marketing, insight and marketing teams to ensure all campaigns are focused on customer retention and adhere to brand guidelines
  • Leading on an insights and data-led approach to marketing, analysing core data from campaigns to improve future performance
  • Overseeing customer communication strategies; including email marketing, social media, PR, partnerships and brand management

What are we looking for?

  • Strong and motivational leader with previous experience managing and developing at least 2-3 direct reports
  • Minimum 5 years' experience working in an analytically focused Marketing and CRM position, with at least 2 years' managerial experience
  • Data and insights led marketer with a strong analytical mindset
  • Hands on experience managing a customer loyalty and retention programme and proven success driving a customer loyalty strategy
  • Experience driving social media, PR and customer communication strategies highly beneficial

If you're an experienced, strategic marketing professional who's looking to take the next step in their career within a multi-award-winning business, then this is the opportunity for you!

Ideally located on the Hertfordshire/Essex border, their offices are easily commutable from Bishop's Stortford, Stanstead, Hertford, Cheshunt, Harlow, Broxbourne, Enfield, Chelmsford, Brentwood, Braintree, Stevenage, Welwyn Garden City, Hatfield, Hitchin, Royston, Saffron Walden and Cambridge.

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