Online Community Manager

Job Title: Online Community Manager
Location: London
Salary: £30000 - £35000 per annum
Reference: 15626536
Job Published: January 22, 2018 00:00

Job Description

The Online community manager will be joining a well established Charity based in London to be both strategic and hands on in regards to Online community (Chat forum).

Client Details

The client is a Charity with a growing digital team seeking a Online community manager with fantastic community management and digital content skills to join their London office.


The key responsibilities for this Online community manager are:

  • Develop and implement online community strategy in line with the Charities communications
  • Develop content to drive engagement and online community support
  • Run day to day online community activity
  • Build relationships with new outlets
  • support and line manage other members of staff to insure community engagement
  • maintains a suitable range of well-trained spokespeople and coach staff
  • identify opportunities for the team to improve performance
  • Develop new processes for responding to reactive opportunities across the Online community
  • minimise complaints and reputational risk


The right Online community manager will have the necessary experience to:

  • Support and lead crisis handling
  • Relationship building and line management skills
  • Measure and evaluate social and conventional media activity and to utilise monitoring and reporting tools
  • Experience using an array of digital platforms for both paid and organic campaigns
  • Experience of managing online communities or similar online chat forums

Job Offer

This is a 12 month fixed term contract offering circa £30.00 Per annum based in London

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