IT Programme Manager – MSP/ITSM
My client are embarking on an enterprise scale IT modernisation programme. They are in the process of reviewing their Managed Service Partnership and are looking for a highly experienced programme manager to take control of the process. The new MSP will cover Service Desk, Work Space, Data Centres and Application support, with a multi-year spend of over £30m. I am looking to speak to IT Programme Managers who have been involved in a similar programme of work. You’ll ideally come from a regulated industry background and have managed an MSP implementation from RFP stage through to business acceptance. You will have worn the scars of managing competitive dialogue, managed TUPE and detail with complex “contract in/contract out” scenarios. Your project team will be 10+ strong and include Procurement, Legal and HR support, but you will be comfortable with the finer nuances of on-boarding a new partner. You will be involved in the creation of a new TOM for service management, and once the service is in flight work with them to implement ServiceNow. All of this activity will be part of a wider portfolio of transformation and so an acute understanding of delivering a programme, within a wider change initiative, will be really important. It goes without saying that you’ll be able to manage robust stakeholders and also understand multi-methodology (Waterfall & Agile) environments.
The role is fixed term for 24 months and will be paying £80-85,000 plus excellent benefits.
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