At Wilko, we’re a friendly bunch. We’re ambitious too, and we’re growing. Fast! So we’re looking for talented Researchers and Analysts for our Marketing team – curious, inquisitive people who are always asking ‘why?’ and love telling the stories they find in the data. It’s high profile, rewarding work, helping steer our business towards an even brighter future.
Sitting within our Customer Research function, it’ll be your job to know all about what matters to our customers – who they are, and what they think of our brand and their shopping experience with us across all channels. Supporting the Insight Manager, you’ll be the voice of our customers across the business, getting their feedback on all aspects of their Wilko experience. You’ll manage the day to day running of our customer satisfaction and brand perception tracking programmes, as well as our marketing campaign evaluations and new store opening research. And to do all this successfully, you’ll manage relationships with our third party research agencies.
Working with a wide range of stakeholders (from junior to Director level), you’ll take briefs from different parts of the business and work with the Insight Manager to set objectives, find the right research agencies, review proposals and project manage the research. And you’ll really come into your own when it comes to making sense of the data, drawing key insights, finding the important stories to tell, and presenting those stories – confidently, succinctly and engagingly – to colleagues at all levels.
So you’ll be highly organised and an excellent communicator who can build successful business relationships. Degree educated or CIM qualified, you’ll have research experience too – either agency or client side, and preferably in retail. This is an executive entry level role with lots of exposure to senior level people, so you’ll also be looking for an opportunity to really shine.
It’s your chance to make a valuable contribution to the future of a thriving family business. And join a genuinely friendly and fun team who come to work smiling, are passionate about what they do, offer flexible working arrangements and a supportive culture where your career can really take off.
Closing Date 23rd December 2016