Inbound Customer Service

Job Title: Inbound Customer Service
Contract Type: Permanent
Location: Leeds
Salary: £8.21 - 9.10 per hour
Start Date: 5th October 2020
Reference: LEPTCSR
Contact Name: .
Contact Email:
Job Published: September 07, 2020 16:36

Job Description

We are emovis, a leading global technology company operating within the road tolling sector. We’ve won many awards for being an awesome place to work and our Chief Exec and Management Team work hard to make us one of Leeds best places to work.

What do we do?

We manage over 160,000 crossings a day over the Dartford Crossing spanning the River Thames which forms part of the M25 motorway network in London and journeys through the Dartford Tunnel below the river.  Emovis is the leading service delivery and technology arm of Abertis in the global markets for all electronic tolling and smart mobility solutions. With over 800 employees across 7 countries, we are committed to helping millions of motorists travel seamlessly along the world's busiest highways.

Our Automatic Number Plate Recognition, (ANPR) cameras capture our Road Users details and charge a fee to their bank account each time they make a crossing. Although most of this process is automated our Charging Service Representatives Team based here in Leeds are on hand to manage calls from our Road Users.

About the job:

Working as a Charging Services Representative you will be answering inbound calls from our Road Users who want to make payments before or after making a crossing, credit funds to their Dart Charge accounts, register new vehicle details and resolving general enquiries.

Our contact centre is relaxed, fun and there is no selling involved.

Here’s what we need from you:

We are looking for Charging Services Representatives who will bring positive energy, a desire to succeed and are willing to go above and beyond for our customer! You’ll be able to wow us with your excellent telephone manner from our first conversation and you must have great writing and computer skills.

Previous call centre or customer service experience is highly desirable but not essential as full training is provided in our inhouse Academy.

We will teach you everything you need to know, all we ask it that you share our core values – Passion, Excellence, Commitment & Flexibility and that you have basic computer skills.

Shift Patterns

We are looking for Part Time employees to work evenings between 4pm and 10pm or weekends between 8am and 10pm. We have a variety of shifts that could fit your needs from 16 hours over the weekend and 20 hours during the week.

The training will start and the beginning of October and will be Monday to Friday from 5pm to 10pm for two weeks. After that you would join our academy and your shift.

The Money & Benefits Bit:

Salary £8.21 to £8.72 per hour + monthly bonus and look at all the benefits we offer too!...

  • Two fully expensed parties a year in the summer and the winter
  • Flexible shifts
  • Modern office
  • Discounts at local restaurants and establishments
  • Breakout area with vending machines and free hot drinks
  • Pool table and PlayStation4
  • Free massages!
  • Free fruit
  • Free Wi-Fi
  • Discretionary annual bonus
  • Pensions scheme
  • Healthcare cash back plan
  • Life insurance
  • Cycle to work scheme & bus travel discounts
  • Dress down days
  • Length of service awards
  • Up to 3 extra length of service holidays
  • Employee Assistance Programme
  • Regular health and wellbeing events

If you think that you are suitable for this Inbound Customer Service Advisor, please apply now!

We have tailored our recruitment process so you’re able to show off your experience and skills, whilst being able to get a taste of what to expect from Emovis. This will start with a quick chat with a member of our friendly HR Team, where you can ask any questions you may have about the company or the role and any further information you would like to know.

For a look at what we have been up to recently, visit our Facebook page and make sure you add us as a friend or look for our Youtube channel to hear it first hand from our employees!!

Please contact us if you require adjustments or additional support with your application, we’re more than happy to answer any question you may have.

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