Guest Engagement Director

Job Title: Guest Engagement Director
Contract Type: Permanent
Location: London
Salary: £40000 - £45000 per annum
Reference: 15628333
Job Published: February 06, 2018 00:00

Job Description


I am looking for a Guest Engagement Director with strong experience in ticketing and hospitality
management and guest comms to join a guest engagement team within a global experiential, sports and entertainment agency.

The role will see you reporting into a Managing Partner, working within a designated Guest Engagement revenue stream to contribute to the success of the wider business
You will be responsible on a day to day basis for managing a team of 4, to deliver guest engagement systems, ensuring they are commercially focused and engaged
Maintain and develop client and prospect relationships, offering consultancy to clients and internal client teams, creating business plans to expand the Guest Engagement offering for the agency
Input into business support functions: Finance, Insight, Marcomms, Legal & Commercial
Management of data systems and website design suppliers
Budget creation for data management systems / internal portal systems & other guest communications related work including printed collateral
Design and develop plan for internal portal sites and guest management systems - including guest handling procedures
Guest communications strategy development and delivery
Develop a thorough knowledge of the package allocations, subsidiary contacts and the processing of all data required
Oversee build phases of data management systems and implement processes for invitations and communications campaigns
Managing and overseeing website design and production
Management of the system and supplier relationships as a senior point of contact
Client management in relation to the system and their guest management
Additional operational support where required within the project team - including providing daily reports required to support with operational planning i.e. guest arrival/departure manifests, hotel room requirements, Food & Beverage, ticketing etc.

The ideal candidate will have a good understanding of the day to day workings of a progressive and forward thinking agency environment and will be able to demonstrate a clear appreciation of how hospitality and ticketing programme delivery can help leverage a sponsorship and engage with key stakeholders
Solid experience within the experience in the guest engagement/Ticketing & Hospitality sector
Good understanding of sponsorship industry and activation
Excellent problem solving abilities and organisational skills
Culturally aware and able to build strong relationships
Excellent communication and interpersonal skills
Ability to develop compelling presentations and communications plans
Ability to effectively speak/present in public
Comfortable with finance, spread sheets and numbers

If you're a hospitality, ticketing and guest engagement wiz, with the experience to lead a team and help with proactive growth, please do get in touch!

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