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E-Commerce Manager

Job Title: E-Commerce Manager
Contract Type: Permanent
Location: City of London, London
Industry:
Salary: £31 - £55000.00 per annum
Start Date: ASAP
Reference: 1032678_1582906036
Contact Name: Angie Hemming
Contact Email: angieh@weareaspire.com
Job Published: February 28, 2020 16:07

Job Description

E-COMMERCE MANAGER

DIGITAL CUSTOMER EXPERIENCE

This is an amazing opportunity within a London based cutting edge Foot-ware brand who are highly influential and ready to take over the world!

Fast growing, and fast-paced this digital brand are looking for an experienced and entrepreneurial E-Commerce Manager who can deliver the strategy and results to achieve an outstanding customer experience

You will already have:

  • Minimum 3 year's experience in a European or global ecommerce retailer
  • Substantial experience in ecommerce operations and customer experience across delivery, collection, returns and customer service/ support
  • Stakeholder management including external partners
  • Outstanding analytic skills using data to drive business decisions
  • Process mapping and change implementation
  • Project management experience

This role is all about developing a strategy and guest experience road-map for payments, delivery & collection, returns and customer support, alongside the operations team provide accurate forecasts

Own on-site ecommerce content experience for delivery proposition, tracking orders & returns, online customer support experience and FAQs

Tackle and manage key projects with our partners to on-board new tools that enable improvements to the cart to home experience. Drive incremental revenue from post purchase experience improvements whilst working with the stores in implementing delivery & collection opportunities

Own the operation of our Customer Call Centre, which is outsourced and off-site developing operations and process improvements to improve customer service and increase customer joy!

Strategically monitor performance across all channels measure and assess performance including owning relationships with key external and internal partners.

Competitive salary, work from home Fridays, Private Health Ins and many more

Up to £55,00 per year depending on experience

If you're ready to "Walk the Talk" and have talents in Strategy & Customer experience, we would love to hear from you ASAP