Digital Customer Experience Lead
|Job Title:||Digital Customer Experience Lead|
|Location:||Welwyn Garden City, Hertfordshire|
|Salary:||Up to £34000 per annum|
|Contact Name:||Recruitment Team|
|Job Published:||February 19, 2019 14:40|
A leading services organisation in Hertfordshire are looking for an experienced Digital Customer Experience Lead to join their dynamic team through a period of extensive business change, working to improve customer experience and drive their innovative digital transformation. You will need strong communication skills, and at least three years' experience within a similar role.
Working across predominantly online channels, you will be involved in:
*Devising and delivering a digital engagement strategy across multiple platforms
*Utilising your analytical skills to report on digital performance and offer constructive improvements
*Owning the email function, working to strengthen relationships with customers, ensuring brand consistency and a positive customer journey
*Identifying new opportunities and technologies to deliver high-quality customer service and feeding back findings to the rest of the team, as to ensure new software introductions are smooth and effective
*Working with the digital team to evolve the company website
You will need to be a good listener with exceptional emotional intelligence and relationship building skills as you will be dealing with a wide variety of stakeholders and customers. It is vital you are a strategic and analytical thinker with a wealth of creative ideas!
This is a fantastic opportunity to join a well-established organisation that offers great career progression opportunities, excellent benefits and an enriching working environment. Due to the location of the office this role is commutable from Watford, Enfield, Hatfield, Cheshunt, Hertford, Harlow, St Albans, Hemel Hempstead, Luton and most parts of Hertfordshire.
For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.
Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images, as this can affect the consultant's job matching process and therefore your details may not be picked up for a role.
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