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Digital Customer Experience Lead

Job Title: Digital Customer Experience Lead
Contract Type: Permanent
Location: Welwyn Garden City, Hertfordshire
Industry:
Salary: Up to £34000 per annum
Reference: SLJ10307_1550587213
Contact Name: Recruitment Team
Contact Email: info@brandrecruitment.co.uk
Job Published: February 19, 2019 14:40

Job Description

Digital Customer Experience Lead, Welwyn Garden City -

A leading services organisation in Hertfordshire are looking for an experienced Digital Customer Experience Lead to join their dynamic team through a period of extensive business change, working to improve customer experience and drive their innovative digital transformation. You will need strong communication skills, and at least three years' experience within a similar role.

Working across predominantly online channels, you will be involved in:
*Devising and delivering a digital engagement strategy across multiple platforms
*Utilising your analytical skills to report on digital performance and offer constructive improvements
*Owning the email function, working to strengthen relationships with customers, ensuring brand consistency and a positive customer journey
*Identifying new opportunities and technologies to deliver high-quality customer service and feeding back findings to the rest of the team, as to ensure new software introductions are smooth and effective
*Working with the digital team to evolve the company website

You will need to be a good listener with exceptional emotional intelligence and relationship building skills as you will be dealing with a wide variety of stakeholders and customers. It is vital you are a strategic and analytical thinker with a wealth of creative ideas!

This is a fantastic opportunity to join a well-established organisation that offers great career progression opportunities, excellent benefits and an enriching working environment. Due to the location of the office this role is commutable from Watford, Enfield, Hatfield, Cheshunt, Hertford, Harlow, St Albans, Hemel Hempstead, Luton and most parts of Hertfordshire.

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