Customer Success Manager

Job Title: Customer Success Manager
Contract Type: Contract/ Freelance
Location: City of London, London
Salary: £250 - £251 per annum
Start Date: ASAP
Reference: 124894_1568819898
Contact Name: Maeve Kerr
Contact Email:
Job Published: September 18, 2019 16:18

Job Description

Customer Success Manager - Paid Search

Day Rate: £350

Are you interested in a flexible working environment? One where you are given the freedom to manage your own time and work load? Perhaps you're interested in untracked annual leave? Nope? Then how about complimentary drinks and snacks and a free lunch on Fridays whilst you're at it?

This tech company is a market leader in Competitive Intelligence for Search is looking for a new Account Manager who will own the 'Service Delivery'.

NB: This is a 'non sales role'

Core objectives & KPIs:

  • Help your Customers realise value
  • Work with the Account Managers to ensure a 90% Gross Retention across your Book of Business

Desired Experience & Skills

  • A minimum of 2 years of industry (Search marketing) experience
  • An indepth understanding of the Search Marketing landscape (especially Paid Search) is essential. You will have experience in managing Paid Search (Adwords & Bing) accounts at an enterprise level
  • An overall understanding of the Digital Marketing Landscape
  • Working knowledge of the Search Marketing ecosystem, search management platforms such as Search Ads 360, Marin Software, Kenshoo, Adobe's Advertising Cloud, etc. is a plus (not essential)
  • Ability to turn objectives to actionable outcomes through implementing structured frameworks
  • Strong analytical skills. You should be able to work with large data sets and be able to 'tell a story with data'
  • Plus but not essential: SaaS and Industry qualifications (e.g. Google Ads certification)