Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Leeds
Salary: £8.72 - 8.82 per hour + Bonus, Medical Insurance, Pensions
Start Date: ASAP
Reference: LELRDS
Contact Name: .
Contact Email:
Job Published: August 19, 2020 19:14

Job Description

We are emovis, a leading global technology company operating within the road tolling sector. We’ve won many awards for being an awesome place to work and our Chief Exec and Management Team work hard to make us one of Leeds best places to work.

Based in the City Centre, we have a vacancy to join our Local Residents Team.

What do we do?

We manage over 160,000 crossings a day over the Dartford Crossing spanning the River Thames which forms part of the M25 motorway network in London and journeys through the Dartford Tunnel below the river.  Part of the Abertis Group of companies, we have a global network of offices in 8 other countries.

Our Automatic Number Plate Recognition, (ANPR) cameras capture our Road Users details and charge a fee to their bank account each time they make a crossing. Although most of this process is automated our Charging Service Representatives Team based here in Leeds are on hand to manage calls from our Road Users.

About the job:

Working as a Charging Services Representative you will be supporting the Local Resident Discount Team answering inbound calls, managing accounts and dealing with other queries from our Road Users.

Our contact centre is relaxed, fun and there is no selling involved.

Here’s what we need from you:

We are looking for Charging Services Representatives who will bring positive energy, a desire to succeed and are willing to go above and beyond for our customer! You’ll be able to wow us with your excellent telephone manner from our first conversation and you must have great writing and computer skills.

Previous call centre or customer service experience is highly desirable.

We will teach you everything you need to know, all we ask it that you share our core values – Passion, Excellence, Commitment & Flexibility and that you have basic computer skills, good communication skills and written English.

Salary & Benefits

Salary £8.72 to £8.92 per hour + monthly bonus

  • Two fully expensed parties a year in the summer and the winter
  • Flexible shifts
  • Modern office
  • Discounts at local restaurants and establishments
  • Breakout area with vending machines and free hot drinks
  • Pool table and PlayStation4
  • Free massages!
  • Free fruit
  • Free Wi-Fi
  • Discretionary annual bonus
  • Pensions scheme
  • Healthcare cash back plan
  • Life insurance
  • Cycle to work scheme & bus travel discounts
  • Dress down days
  • Length of service awards
  • Up to 3 extra length of service holidays
  • Employee Assistance Programme
  • Regular health and wellbeing events

We have tailored our recruitment process so you’re able to show off your experience and skills, whilst being able to get a taste of what to expect from Emovis. This will start with a quick chat with a member of our friendly HR Team, where you can ask any questions you may have about the company or the role and any further information you would like to know.

Please contact us if you require adjustments or additional support with your application, we’re more than happy to answer any questions you may have.

Interested in joining our emovis family? Find out more about us on our website, through our Facebook or just contact us directly.


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