Customer Research & Insight Manager

Job Title: Customer Research & Insight Manager
Contract Type: Permanent
Location: Leeds
Salary: £40000 - £50000 per annum
Start Date: 2019-10-31 00:00:00}
Reference: 152126756
Contact Name: Nadia Hemmings
Contact Email:
Job Published: October 31, 2019 17:47

Job Description

If you have a passion for research and live for customer experience this could be the role for you! Working as part of a highly successful and award winning team you'll get the chance to shape customer experience and satisfaction whilst directly impacting business performance.

Job Description:

In this busy and diverse role you'll manage, develop and grow a small team of research executives and between you manage all customer research. You'll manage focus groups, work with external agencies and act as the face of research in the business. Working across both qual and quant research projects you'll liaise closely with the in-house data team and manage activity which gives the customer a voice. With specific responsibility for customer satisfaction programmes and mystery shopping schemes you'll drive improvements in customer service and experience by championing the customer and putting them at the forefront of key business decision making.

What We're Looking For:

To be considered you'll need to have strong customer research and insight experience and be an experienced man manager. You may be working in a research agency and keen to move into an in-house role, or may already be in a similar role but looking for a new challenge or step up. Your CV must demonstrate experience across qual and quant and ideally you'll have managed large customer satisfaction and mystery shopper schemes before.

To Apply:

If you think this role would suit you, please apply via the link below or call Nadia Hemmings on 0113 2469605 for a confidential discussion about the position.

We respond to all CVs so you will hear back from us within the next couple of days.

About Us:

Network Marketing specialises in Marketing, Digital and Creative recruitment across the UK with offices in Leeds, London and Manchester.
Network Marketing is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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