Customer Loyalty Manager

Job Title: Customer Loyalty Manager
Contract Type: Permanent
Location: London
Salary: 40000 - 40000
Reference: FC45
Contact Name: Florence Crabtree
Contact Email:
Job Published: September 26, 2019 09:25

Job Description

We are working with one of the UK's leading Financial Services’ companies who are based in South West London. They are currently recruiting an exciting new position for a Customer Loyalty Manager to work within their sophisticated marketing team. This is a fantastic opportunity to work within a business that helps people progress through their own career development objectives and provides a massive amount of autonomy. This is the perfect opportunity for someone looking to take on the role of owning a customer reward strategy for a brand.

In this role, you will take the lead on the development and implementation of a brand new customer reward scheme across the business. You will design the reward scheme through project managing the design team and delivering this through the creation of a digital strategy. You will be responsible for the ongoing management of customer loyalty schemes and monitoring and driving commercial objectives. You will define the annual reward communications and reward roadmap. You will then be responsible for driving engagement for the scheme with customers via digital channels, specifically email.

The ideal candidate will have experience with digital marketing, managing or working on a loyalty and rewards scheme and project management. Ideally, you will have experience working on customer-led initiatives. It is essential you have strong written and communication skills as you will be engaging with senior stakeholders. You will be proactive and innovative, bringing a positive attitude to the team.

My client offers a salary of up to £40,000, dependent on experience, with prosperous company benefits. If this ticks the boxes for you, get in touch with Florence Crabtree and apply at

Regretfully, due to a high volume of applicants, we are only able to respond to those who are successful.