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Customer Experience Manager

Job Title: Customer Experience Manager
Contract Type: Permanent
Location: Peterborough, Cambridgeshire
Industry:
Salary: £26000.00 - £34000.00 per annum
Start Date: asap
Reference: J36365_1581010176
Contact Name: Harry Bragg
Contact Email: hbragg@theonegroup.co.uk
Job Published: February 06, 2020 17:29

Job Description

Customer Experience Analyst - Marketing
Peterborough

A fantastic opportunity has just become available for an accomplished Customer Experience Analyst to join the marketing team at a company who are UK's No1 in their industry! If you have previous experience in an insight/analyst role within a marketing team previously, and are keen to progress within a thriving industry, this could be a great next step for you in joining a well-known brand.

The organisation in question are already a nationwide success and, as such, you will be joining an established team where progression opportunities could be limitless!

Reporting into the Head of Customer Experience, you will essentially be responsible for understanding online customer behaviour and applying that knowledge into innovative and progressive suggestions. Typical duties will include: using web analytical tools to pull online customer behaviour data; run the optimisation programme including AB testing, MVT and personalisation; producing insights from data; applying knowledge to propose changes and tests; identify customer friction points and use them to create test hypothesis to feed into a test backlog; plus, much more!

It will be a busy, fast-paced role so you will need to be highly organised with excellent attention to detail. If this sounds like you, get in touch!

The highlights:

* An opportunity to join an established team;
* Working in a company that understands the importance of work/life balance;
* Strong brand presence nationally;
* A varied and busy role.

The role would suit candidates living in and around Peterborough, Huntingdon, St Ives, Stamford, Oundle, Oakham, Chatteris, Wisbech, March, Spalding, Whittlesey, Northampton, Kettering, Corby, Thrapston, Cambridge, Grantham and Bourne.

With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn't just recruitment, it's: Recruitment as it should be.

For more information, call us or visit our website at www.theonegroup.co.uk.