Customer Experience Executive

Job Title: Customer Experience Executive
Contract Type: Permanent
Location: City of London, London
Salary: £25000 - £28000 per annum + excellent benefits
Reference: 15618518
Job Published: August 29, 2017 01:00

Job Description

You will need to:

  • Assist the Group Head in the roll out of the CX programme across the business globally
  • Using PowerPoint to provide CX presentations when required
  • Attain excellent verbal and written communications skills
  • Actively oversee the ongoing continuous improvement interview programme, ensuring accuracy and consistency in delivery, analyse and reporting
  • Work with Group Head to identify key trends and opportunities to improve customer experience
  • Assist with managing the CRM database - monitor CRM records and activity for specific clients, log client meetings in CRM
  • Gather data for Board reports and timely delivery of agreed key projects for a range of internal audiences, supporting the Group Head of CX
  • Analysis of CX reporting when required for Board reporting
  • Set-up customer meetings for CX surveyors. Sending calendar invitations and confirmation emails.
  • Booking travel and accommodation for the Group Head of CX when required.

Essential skills:

  • Advanced computer skills in Microsoft Office especially Excel (pivot tables)
  • Desired experience of market research and analysis, event management and report writing
  • CRM systems, preferably Microsoft Dynamics
  • Effective communicator at all levels including senior level employees and customers
  • Positive and can-do attitude with a proactive, practical approach

SR Group is acting as an Employment Agency in relation to this vacancy.