Customer Experience Director - Property

Job Title: Customer Experience Director - Property
Contract Type: Permanent
Location: London
Salary: £70000 - £75000 per annum
Start Date: 2020-01-16 00:00:00}
Reference: 152126971
Contact Name: Harjit Dlay
Contact Email:
Job Published: January 17, 2020 15:18

Job Description

Customer Experience Director - Property
£65,000 - £70,000 + benefits

A unique opportunity to join one of the leading global names in property. Following recent success of the business, an exciting role has arisen for a Customer Experience Director.

Job Description

You will be responsible for the following :

• Fostering customer loyalty by improving the experiences customers have across a portfolio of commercial properties.
• Increasing customer satisfaction.
• Meeting with clients to ensure that customer's needs are meet.
• Ensuring that all property managing issues are discussed and resoled
• Provide customers with the appropriate level of services.
• Define & implement standards/ procedures for ensuring optimal customer experience.
• Drive innovation and process to improve the customer journey
• Manage a team who will be supporting you in delivering innovative customer experience programmes.

What We're Looking For

• A background in property, construction or facilities management.
• Experience in customer journey mapping & an understanding of customer service training.
• Track record of delivering excellent customer experiences
• The ability to develop and deliver excellent CRM
• Strong interpersonal and presenting skills are key.

To Apply:

If you think this role would suit you, please apply via the link below or call Harjit Dlay on 0203 905 6311 for a confidential discussion about the position.

About Us:

Network Marketing specialises in Marketing, Digital and Creative recruitment across the UK with offices in Leeds, London and Manchester.

Network Marketing is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.