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Customer Experience Director

Job Title: Customer Experience Director
Contract Type: Permanent
Location: Surrey
Industry:
Salary: Up to £650 per day + 12 Months Contract
Reference: 15629338
Job Published: February 23, 2018 00:00

Job Description

If you're a customer experience specialist confident and experienced in implementing customer experience initiatives then this could be the role for you.

Customer Experience Director-12 Month Contract-£650n Per Day-SURREY

THE COMPANY
This fabulous, award winning technology and electronics company is based in Surrey (near the M25 and M3), with excellent transport links and offering you huge potential for career development. Working with this company will provide the opportunity to be part of innovation and cutting-edge technologies that make a real difference in the lives of millions of people worldwide.

THE ROLE
As Customer Experience Director you will be responsible for the development and delivery of the customer experience improvement initiatives for all customers across all touch points. This includes:
- Building sustainable customer satisfaction and advocacy through the leadership of strategy and planning, customer experience and customer insight
- Defining and driving the execution of the customer experience to deliver the greatest value to the business and it's customers
- Championing a customer culture on behalf of the NPS agenda and embedding this into the DNA of the brand
- Driving an adoption of proven practices to build a best way for all customer and continuous improvement activity

YOU
To be considered for this Customer Experience Director role you will not only be passionate about customer experience but you'll have proven track record of delivering sustainable customer led improvements for a large consumer brand. You will also have:
- Proven experience in a senior role with responsibility delivering major change
- Customer experience knowledge with developed skills in CX strategy and management activity
- Experience of working in a complex business environment and understanding of business plans and strategies
- Strong leadership experience and the ability to engage all stakeholders at all levels

If this is you then apply now!

Customer Experience Director-12 Month Contract-£650n Per Day-SURREY

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