CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Manchester
Salary: 25000 - 40000
Reference: eej230120k
Contact Name: Elliot Jones
Job Published: January 30, 2020 13:46

Job Description

Our client is looking for a skilful CRM Manager to work for their Manchester team. Our client prides itself on helping people fight their debts, so if you have the need to help others this job is perfect for you! Plus there are lots of great benefits such as, an onsite gym and restaurant, an amazing pension scheme and much more!

As the CRM Manager you will be expected to take responsibility for organising multi-channel strategies and strategies for potential customers. Our client is looking for a well-organised and creative individual who is on top of trends and highly focused by data driven performance.

Sounds interesting? Read further…

Roles and Responsibilities of the CRM Manager:

  • Create and report documents required for product governance and be able to provide adequate training for new users and stakeholders
  • Establish CRM and contact strategy through email, text, mail and other applicable channels
  • Develop acquisition efforts into new and dynamic ventures
  • Have the ability to lead projects with internal and external stakeholders
  • Build and execute a communication plan that will encourage leads that are not ready to convert
  • Report regularly and own CRM performance metrics

Key Skills of the CRM Manager:

  • A professional, upbeat attitude, with the ability to cooperate on a team
  • Great knowledge of email marketing and a keen interest to work across a variety of customer marketing channels
  • Expert insight in Google Analytics, Hotjar, PowerBi and other analytical platforms
  • Using own initiative on the job and always looking for new ways to improve
  • Exceptional analytical abilities – a keen eye for information, capable of identifying and making observations and maximising data opportunities
  • Outstanding Excel and PowerPoint skills
  • Experience with Adobe Campaign manager or similar