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Client Support Specialist

Job Title: Client Support Specialist
Contract Type: Permanent
Location: City of London, London
Industry:
IT
Salary: £25000.00 - £30000 per annum + Benefits
Start Date: 10/02/2020
Reference: 1031732_1579190236
Contact Name: Bolu Faseun
Contact Email: boluf@weareaspire.com
Job Published: January 16, 2020 15:57

Job Description

Client Support Specialist

London Bridge

£25,000 - £30,000 + Bonus & Amazing Benefits

Permanent

Are you an experienced Client support executive looking to progress your career within a Global, Media Software company?

A highly renowned advertising technology company are looking to recruit a Client Support Specialist to their team due to rapid expansion. As a Client Support Specialist, you will play a crucial role by providing application support for finance, digital tech and media companies by identifying, researching, troubleshooting, and resolving application questions and issues. You would also be on-boarding new clients as well as organising product demonstrations, overseeing any meeting actions, managing relationships with new & existing clients etc.

Benefits include excellent progression opportunities, state of the art offices, discounted breakfasts and lunches, free gym on site & performance related bonus! This is an opportunity for an enthusiastic candidate to learn and progress as you will be surrounded by people with excellent knowledge to help you develop.

The role

  • First point of contact for clients, responding quickly & efficiently as well as providing administrative support to sales team
  • Build effective working relationships with client base & handle any queries efficiently
  • Fully verse yourself in the product and service offering and assisting and coaching new clients in the use of the platform
  • Establish goals, analyse growth, and provide accurate progress reports, forecasts, and budgets.
  • Collaborating with senior team members to refine the on boarding process

The candidate

  • Degree in an applicable field including advertising, finance, information technology or business management is desired but not essential
  • Minimum 1- 2 years experience in an administrative, client/software support, or customer service position
  • A polite and professional manner with experience in previous phone-based customer support / help-desk environment will allow you build rapport with clients/customers & colleagues
  • Excellent written and verbal communication skills will help you when liaising with clients as well as maximising effectiveness within your team
  • Being organised and pro-active with keen attention to details will mean you can efficiently keep on top of the workload and manage the constantly varying demands of the role
  • Confident using Microsoft office packages

Click 'Apply' now if you are looking to utilise your skills within an award-winning media company with excellent progression opportunities