Client Account Manager - Digital Marketing Adtech

Job Title: Client Account Manager - Digital Marketing Adtech
Contract Type: Permanent
Location: London
Salary: £30,000 – £40,000 + Bonus + Full Benefits Package
Reference: 13509
Contact Name: Team RR
Contact Email:
Job Published: February 20, 2020 22:43

Job Description

Ready to manage a client portfolio including the likes of Virgin Holidays, Spartan, Whistles, Hunter and Clarins? Join an innovative global leader in data-driven marketing technology that help brands reach consumers with timely and authentic digital advertising experiences. A solid digital marketing background with strong client management experience is required. Knowledge/familiarity with Affiliate Marketing a plus.

Role Info:

Account Manager - Digital Marketing Adtech | Global Leader
London EC4V | £30,000 – £40,000 + Discretionary bonus of up to 10% + Extensive Benefits & Perks & State-of-the-Art Office

Who we are:

We provide advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, we unite technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance.

With access to our parent company's global audiences, media, content networks and consumer research, we create the right conditions to reach new customers and sustain long-lasting loyalty. The company is headquartered in San Mateo, CA, offices in Australia, Singapore, Brazil, France, Germany, Ukraine, the United Kingdom and throughout the United States.

With a presence in London, Brighton, Paris, and Berlin, our Advertising division has established itself as one of the most dynamic and formidable affiliate networks in Europe. Through our proprietary tracking and reporting technology, we enable our clients to maximize their online sales by building results driven partnerships across our network of innovative publishers.

The Team:

Our talented team of Account Management professionals has a reputation for the highest levels of service, an honest approach to business, a drive for growth, and most importantly – a team who is bright, friendly, and passionate about what they do.

As an Account Manager, it is your responsibility to ensure that your clients are receiving the award-winning service which Rakuten Advertising prides itself upon. You will quickly become a respected leader on a portfolio of accounts, ranging in GMS and spanning many different e-commerce verticals. Account portfolios vary depending on account demands.

This role will challenge you to lean on previous digital experiences and ultimately, use your creativity to your advantage. You will lead with the aim of increasing revenue from client relationships. This can be done in various ways, but preferably by identifying partnership opportunities and understanding client needs and requirements.

What You'll Be Doing:

+ Manage all day to day account administration and maintain documentation of client performance and activities.
+ Develop, execute and track client campaigns to ensure client is hitting key channel KPI's
+ Develop, maintain and extend relationships with your account portfolio through daily email / phone communication and face to face monthly and or quarterly strategy sessions
+ Vet new affiliate opportunities, facilitate relationship building with prospective and existing affiliate partners and most importantly, serve as a brand ambassador for your client
+ Manage advertising budget to ensure client is hitting optimal ROI – pace performance as per clients’ needs and advise on where to best invest budget to maximize results
+ Provide robust post campaign analysis to understand failures, successes and key takeaways for future campaigns
+ Liaise with additional Rakuten Advertising teams to problem solve and achieve desired client outcome
+ Leverage current industry and market trends to help educate and advise clients in next steps
+ Guide and advise on Rakuten Advertising's proprietary software.

About You:

+ 3+ years of online marketing/direct marketing experience with a focus on client service, (it’s a plus if you have knowledge/familiarity with Affiliate Marketing).
+ Demonstrated success in measuring results.
+ Proof that you can set and surpass KPI targets.
+ Analytical and strategic marketing skills.
+ The ability to prioritize and strategize based on company’s goals
+ Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations.
+ Exemplary written and oral presentation and a talent for presenting.
+ A Bachelor’s Degree in a Marketing field preferred


+ Discretionary bonus of up to 10%
+ Pension, private health/dental, life insurance/critical illness cover and more
+ Internal and external training and development opportunities
+ Opportunity to collaborate with colleagues and clients in the Americans and APAC region
+ New, state-of-the-art office in the heart of the City with an open plan office
+ Catered breakfast and lunch 1x per week
+ Fully stocked kitchen with breakfast items, fruit, snacks, and soda available at all times
+ Quarterly parties and office team building activities – well stocked office bar with Friday drinks available weekly
+ 5 PM Friday finishes (standard working hours 9 – 6); 3 PM finishes day before holidays
+ Bonus Summer Vacations Days (subject to performance)
+ Excellent transport links – tubes: Mansion House (1 min) and Bank (6 mins). Mainline stations: Blackfriars (11 mins) and London Bridge (17 mins)
+ Discounted gym membership at Virgin Active Collective located in building

You may have worked in the following capacities:
Customer Success Manager, Digital Marketing Client Account Manager, Online Marketing Specialist, Digital Marketing Project Manager, Digital Marketing Executive, Search Marketing Executive, Marketing Insights Manager, Service Delivery Account Manager, Performance Marketing, Affiliate Marketing, Client Services, Paid Search, Adtech, PPC.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.