Connecting...

Account Manager (contract) Experiential & Staffing Agency

Job Title: Account Manager (contract) Experiential & Staffing Agency
Location: London
Industry:
Salary: £30000.00 - £32000.00 per annum + Additional benefits
Reference: 15630186
Job Published: March 13, 2018 00:00

Job Description

An experienced Account Manager is needed to join this full service experiential and in-store marketing agency for a 6 months contract, delivering everything from creative strategy right through to brand activation.

The agency delivers 3 types of services:

  • Experiential campaigns
  • In-store & product demonstration programmes
  • Brand ambassadors: promotional & demonstration Staff

Key Responsibilities:

  • Client Care & Account Handling
  • Field Team Management & motivation
  • Team Management (if applicable)
  • Manage all budgets on allocated campaigns and ensure margins are achieved and closely monitored
  • Ensure timely billing
  • Support with pitch preparation and research as required
  • Follow design process to deliver against client expectations
  • Liaise with suppliers to procure and deliver production and logistics items

Is this you?

Commercial awareness

  • Identify opportunities within existing clients.
  • Actively use negotiation skills to obtain the best outcomes
  • Understand the difference between open and closed books
  • Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
  • Brief suppliers and place orders ensuring the best quote is received
  • Manage all spend on live campaigns to ensure margin is met
  • Prepare cost estimates
  • Carry out regular client and internal budget reconciliations
  • Oversee staff pay and follow the correct process in managing pay queries
  • Monitor the upkeep of Paprika for all your campaigns
  • Regularly meet with and update your Line Manager to ensure campaigns are running within budget
  • Manage activity billing ensuring it is timely and accurate

Client care & customer service

  • First point of contact for clients on all Brand Experience and Staffing queries
  • Always look to maximise client satisfaction, revenue and profitability
  • Compile all activity results and complete campaign analysis presentations
  • Run meetings and collect briefs face to face where possible
  • Ensure contact reports are written and distributed within 24 hours of meeting
  • Develop client satisfaction and retention through regular contact, face to face meetings and social occasions
  • Always provide the highest levels of customer service
  • Present to clients personally with the support of your line manager
  • Build strong relationships with Event Managers and ensure campaign KPIs are met

Organisation & attention to detail

  • Ensure activity files are kept up to date daily on Paprika (client liaison, purchase orders, booking confirmations etc)
  • Devise report forms creating Online reporting questionnaires
  • Brief suppliers and place orders ensuring the best quote is received
  • Ensure line reports are working to brief and within agreed deadlines
  • Manage activity billing ensuring it is timely and accurate
  • Understand the difference between open and closed books
  • Ensure timesheets are kept up to date for you and any Account Executives working on that campaign/client/project
  • Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
  • Ensure all supplier invoices and staff expenses are received and jobs are closed within 6 weeks of each activity
  • Regularly meet with and update your Line Manager to ensure campaigns are running within budget
  • Oversee staff pay and follow the correct process in managing pay queries

Industry knowledge

  • Proactively research the variety of environments, mechanics, logistics and activity
  • Actively research competitor activity
  • Remain aware of other activities
  • Ensure timesheets are kept up to date for you and any Account Executives
  • Ensure you follow all procedures on booking and managing field staff
  • Create insight schedules and manage their maintenance
  • Devise report forms creating Online Hub and Teletrack questionnaires
  • Compile all activity results and complete campaign analysis presentations
  • Co-ordinate the creative, print and production processes between departments

Problem solving & creativity

  • Understand customer's markets and competitor activity to add specific insight in dealing with all client queries
  • Co-ordinate the creative, print and production processes between departments
  • Check and sign all proofs
  • Use initiative to solve problems effectively and efficiently

Communication

  • Present to clients personally with the support of your line manager
  • Offer ideas/solutions for implementing campaigns
  • Build strong relationships with field staff and clients
  • Write detailed staff briefing documents

Team work

  • Update your Line Manager with campaign status and team resource requirements and attend weekly WIP meetings
  • Coordinate other team members' contact with staff and clients ensuring feedback is reported to clients
  • Support and train your team in the presentation of briefing management materials for staff

Dedication & commitment

  • Display the drive and determination needed to complete all tasks on a timely basis
  • Show that you are reliable in all circumstances
  • Demonstrate a can do attitude

If you think this is the role for you, please apply immediately.

  • Although we try to respond to all applications, unfortunately due to the high number we receive we are unable to respond to all of those who are unsuccessful.
  • We offer up to £250 in cash, vouchers, for any referrals who pass their probationary period, so if you know of anyone who might be interested please forward the link onto them.
  • Be the first to know about our latest roles by following us on Twitter